This report follows on from the findings of past COVID-19 Explained Editions and Health Behaviours and COVID-19. For this edition, 56 key informants were requested to provide detailed accounts of their recent experiences of medical consultations and treatments. These experiences were analysed and their findings presented here according to the same qualitative data analysis methods and standards as other COVID-19 Explained editions. Additionally, six illustrated story boards were developed from the interviews and developed separately as an illustrated companion report. It is the hoped that in response to the question “what do these stories mean,” we can find answers by diving deeper into the singular stories and experiences of the people we serve.